Betbits Terms of Service

Last Updated: 2024-10-10

1. Introduction

1.1. Betbits.com ("Website") is operated by Unstoppable AC LTD (hereinafter "Betbits", "Company", "We", "Us", or "Our"), a company duly incorporated under the laws of Cyprus with the company number HE464758, and registered office at Griva Digeni, 1 RENANDA COMPLEX, BLOCK 1, Flat/Office 11, Agios Tychonas, 4532, Limassol, Cyprus.

1.2. Betbits operates under a gaming license issued by the relevant authority in Anjouan.

2. Acceptance of Terms

2.1. By registering an account, accessing, or using any part of the Website or its services, you ("User", "Player", "You", "Your") confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms", "Agreement"), our Privacy Policy, any game rules, bonus terms, and any other policies referenced herein.

2.2. If you do not agree with any part of these Terms, you must immediately cease using the Website and its Services.

2.3. We reserve the right to amend these Terms at any time. We will notify you of significant changes, but it is your responsibility to review the Terms regularly. Continued use of the Services after changes constitutes acceptance of the revised Terms. The date of the latest update is noted at the top of this page.

3. Definitions

• Account / User Account: Your personal account created on www.betbits.com allowing access to the Services.
• Bet / Wager: Any stake placed on the outcome of Games offered on the Website.
• Bonus / Promotion: Any special offer, incentive, or reward which may be subject to specific terms and conditions (e.g., free spins, bonus money).
• Bonus Funds: Funds credited to your Account through a bonus or promotion, subject to specific wagering requirements and terms.
• Game(s): Any gaming or gambling activity offered on the Website, including but not limited to casino games, live dealer games, and sports betting.
• Iron Pouch / Account Balance: The total funds held in your User Account, potentially consisting of Real Money Funds and Bonus Funds.
• Real Money Funds: Funds deposited by you or winnings derived from bets placed with deposited funds that have met all applicable requirements and are not subject to bonus restrictions.
• Restricted Territories: Jurisdictions where access to the Website is prohibited. The following countries are restricted under the Anjouan Gaming License: United States, United Kingdom, Netherlands, France, Spain, Austria, Germany, Australia, and Comoros Island. This list may be subject to change. Attempting to circumvent these restrictions is a breach of these Terms.
• Service(s): All services offered via the Website, including account management, games, deposits, withdrawals, customer support, and promotional activities.

4. User Account Registration and Management

• Eligibility: You must be at least 18 years old or the legal age for gambling in your jurisdiction, whichever is higher. You must not be located in a Restricted Territory.
• Registration: To use the Services, you must register an account providing accurate, complete, and up-to-date information, including your full name, date of birth, residential address, email address, and phone number.
• Username: Your chosen username must not be offensive, misleading, or infringe on any third-party rights. We reserve the right to reject or request changes to inappropriate usernames.
• Single Account Rule: You are permitted only one (1) User Account. Registering or attempting to use multiple accounts is strictly prohibited and may result in the termination of all associated accounts and forfeiture of any funds.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials (username and password) and for all activities that occur under your Account. Notify us immediately of any suspected unauthorized use. We are not liable for losses incurred due to unauthorized access.
• Information Accuracy: You warrant that all information provided during registration and thereafter is true and accurate. You agree to update your information promptly if any details change. Failure to provide accurate information may lead to account suspension or closure.
• Acceptance Policy: We reserve the right to refuse any application for an account or close an existing account at our sole discretion without obligation to provide a reason.

5. Account Verification (KYC)

• Requirement: We are required by law and regulations to verify the identity and location of our users ("Know Your Customer" or KYC process).
• Documentation: We reserve the right to request documentation at any time to verify your identity, age, address, and source of funds. This may include, but is not limited to, a copy of a valid government-issued photo ID (passport, driver's license), proof of address (utility bill, bank statement dated within 3 months), and proof of ownership for payment methods used.
• Consequences of Non-Compliance: Failure to provide requested documentation satisfactorily may result in restrictions being placed on your account, including suspension of deposit, withdrawal, and gameplay capabilities, or account closure.
• Purpose: Verification is conducted for security, fraud prevention, anti-money laundering compliance, and responsible gaming purposes.

6. Deposits

• Funding Your Account: You may only participate in Games if you have sufficient funds in your Account. We do not grant credit.
• Payment Methods: Deposits must be made using the payment methods available on the Website (e.g., cards, e-wallets, cryptocurrency wallets). Available methods may vary by jurisdiction.
• Ownership of Funds: You must only use payment methods registered in your own name and funds that legally belong to you. Deposits must originate from legitimate sources and not be tainted by illegality. Using third-party payment methods is strictly prohibited.
• Purpose of Deposit: Funds deposited should only be used for participating in the Services (placing bets/wagers). We reserve the right to suspend or close accounts if we reasonably suspect funds are being deposited without the intention of gameplay (e.g., for money mixing).
• Not a Wallet Service: Betbits.com is not a financial institution or a cryptocurrency wallet service. Funds deposited into your Account are solely for use on our Services (placing wagers and bets). They represent monetary value for gameplay and do not constitute holding or trading cryptocurrency assets within the platform itself. Withdrawals are subject to the terms outlined herein.
• Minimum Deposit: Minimum deposit amounts may apply and will be indicated on the Website.
• Processing: Deposits are typically processed quickly, but delays may occur due to payment system issues or verification procedures. We are not liable for such delays.
• Fees: While we may not charge deposit fees, your bank or payment provider might. Any fees charged by us will be clearly stated during the deposit process.
• Verification Checks: We reserve the right to perform additional verification checks upon deposit.
• Refusal of Deposits: We reserve the right to refuse any deposit at our discretion. Users with suspended or blocked accounts must not attempt to deposit. Such funds may be retained.
• No Transfers: Transferring funds between User Accounts is strictly prohibited.
• Currency: Deposits will be processed in the currencies available on the Website. Currency conversion fees may apply if applicable.

7. Withdrawals

• Withdrawal Conditions: Withdrawals are subject to account verification (KYC), meeting any applicable bonus wagering requirements, and fulfilling minimum deposit turnover requirements (typically wagering the deposit amount at least once, but potentially higher based on activity or specific promotions).
• Verification: We reserve the right to request full KYC verification before processing any withdrawal, regardless of the amount.
• Payment Method: Withdrawals will generally be processed back to the same payment method used for the deposit(s), where possible, and to an account legally held by you. We reserve the right to choose an alternative method or split withdrawals across methods used for deposits, in compliance with AML regulations.
• Minimum/Maximum Limits: Minimum and maximum withdrawal limits apply and will be indicated on the Website. These may vary depending on the payment method and your account status.
• Processing Time: We aim to process withdrawals promptly, but processing times can vary depending on the payment method, verification status, and internal checks.
• Fees: We may apply fees for certain withdrawal methods or frequencies. Any applicable fees will be clearly displayed during the withdrawal request process. Your bank or payment provider may also charge fees.
• Crypto Withdrawals: Cryptocurrency withdrawals will be sent to the wallet address you provide. You are solely responsible for providing the correct address. We are not liable for funds lost due to incorrect address details. The value of cryptocurrency can fluctuate significantly; we process withdrawals based on the crypto value at the time of processing.
• Mistaken Credits: If funds are incorrectly credited to your Account (due to technical error, human error, etc.), these funds remain our property. We will deduct such funds, and if you have withdrawn them, you will owe us the amount as a debt. You must notify us immediately of any incorrect credits.
• AML Compliance: All withdrawal transactions are monitored to prevent money laundering. We may delay or refuse withdrawals pending investigation if suspicious activity is detected.
• Account Closure Funds Recovery: To recover funds from a closed, locked, or excluded account, contact customer support. Procedures may involve identity verification.

8. Player Responsibilities and Warranties

• You declare and warrant that:
  • You are at least 18 years of age or the legal age for gambling in your jurisdiction.
  • You are accessing the Services from a location where it is legal to do so and not from a Restricted Territory.
  • The funds used are legally yours and derived from legitimate sources.
  • All information provided to us is accurate and up-to-date.
  • You are participating for personal entertainment only and not professionally.
  • You understand and accept the risk of losing money through the Services.
  • You will not use the Services while under the influence of alcohol, drugs, or any substance impairing your judgment.
  • You will not engage in any fraudulent, collusive, fixing, or other unlawful activity in relation to your or third parties' participation in any of the Games. This includes the use of software-assisted methods or techniques (e.g., "bots"), exploiting loopholes, or coordinating actions with other players.
  • You will not attempt to manipulate results, abuse bonuses, or engage in any activity detrimental to the fair operation of the Website.
  • You will not use the Services for any illegal or fraudulent purpose, including money laundering or terrorist financing.
  • You are solely responsible for reporting and paying any applicable taxes on winnings as required by the laws of your jurisdiction.

9. Placing Bets/Wagers

• All bets/wagers are placed using the funds available in your Account Balance (Real Money first, unless specified otherwise by bonus terms).
• A bet/wager is deemed placed and accepted once it is registered on our servers and you receive confirmation.
• Once confirmed, a bet/wager cannot be cancelled or changed by you.
• We reserve the right to refuse, limit, or cancel any bet/wager at our discretion before it is accepted, or void any accepted bet/wager if there is evidence of breach of terms, fraud, collusion, errors, or system malfunction.
• Minimum and maximum stake limits apply and may vary per game or event.
• Bets/wagers are placed at your own risk and discretion.

10. Fair Play and Prohibited Activities

• We are committed to maintaining a fair gaming environment. Any form of cheating, collusion, fraud, or abuse of the system is strictly prohibited.
• Prohibited activities include, but are not limited to: using automated tools or bots, exploiting software errors, colluding with other players, using multiple accounts, engaging in fraudulent payment activities, and manipulating game outcomes.
• We employ monitoring tools and procedures to detect prohibited activities.
• Violation of fair play rules may lead to immediate account suspension or termination, voiding of bets, forfeiture of winnings, and potential legal action.

11. Bonuses and Promotions

• Bonus Offerings
  • Betbits.com may offer various bonuses and promotions to enhance your gaming experience. These may include welcome bonuses, reload bonuses, free bets, free spins, and special event promotions.
  • All bonuses and promotions are subject to specific terms and conditions, which will be clearly displayed on our website or within the offer details. By participating in any promotion or accepting any bonus, you agree to adhere to these specific terms in addition to the general Terms and Conditions.
• Eligibility
  • Registered Betbits.com users may be eligible for bonuses and promotions based on their account status, activity, and meeting the specific criteria of each offer.
  • Unless stated otherwise, bonuses are limited to one per user, account, household, IP address, email address, and payment method.
• Bonus Terms
  • Each bonus or promotion is governed by its own set of terms and conditions (including potential wagering requirements, validity periods, game restrictions, and maximum winnings).
  • Accepting a bonus implies agreement to its specific terms. Please review these carefully before participating.
  • Unless stated otherwise in the specific bonus terms, wagers placed will prioritize using real money funds before using bonus funds.
  • Betbits.com reserves the right to modify, suspend, or discontinue any bonus or promotion at its sole discretion, at any time, and without prior notice.
• Activation, Wagering, and Expiration (Including 200 Free Spins Offer)
  • Bonuses typically have specified validity periods for activation and use, as detailed in their terms. Unclaimed or unused bonuses may expire.
  • 200 Free Spins Offer - Activation & Use: The 200 Free Spins must be activated or played within 7 days of account registration. Failure to use the Free Spins within this timeframe will result in their forfeiture.
  • 200 Free Spins Offer - Wagering Requirement:
    • Any winnings generated from the 200 Free Spins are considered bonus funds and are subject to a thirty-five times (35x) wagering requirement.
    • This wagering requirement must be met using real money funds only. A deposit into your account is necessary to have real money funds available for wagering.
    • The wagering progress for the Free Spins winnings can be tracked in your account's Rewards Center.
    • The bonus amount (the total winnings from the Free Spins) will only be converted to your real money balance and become withdrawable after the 35x wagering requirement has been fully completed.
  • 200 Free Spins Offer - Wagering Period: You have 7 days from the moment you finish playing the 200 Free Spins to complete the associated 35x wagering requirement. If the wagering requirement is not met within this 7-day period, the bonus winnings derived from the Free Spins will be forfeited.
  • General bonus expiration: Unless specified otherwise in the offer terms, unclaimed or unused bonuses typically expire after their stated validity period or 7 days, whichever comes first.
  • We may adjust bonus policies as needed to ensure fair play and responsible gaming.
• Bonus Abuse Prevention
  • Betbits.com actively monitors for and strictly prohibits bonus abuse. This includes, but is not limited to: creating multiple accounts to claim bonuses, exploiting loopholes in bonus terms, using strategies aimed solely at fulfilling wagering requirements with minimal risk (e.g., low-margin betting, hedge betting), delaying game rounds, or any other activity deemed to be in bad faith.
  • Any attempt to abuse bonus offerings, including the 200 Free Spins offer, may result in the immediate cancellation of the bonus, forfeiture of any winnings derived from the bonus, and potentially the suspension or permanent closure of the user's account(s).
• Betbits.com's Rights Regarding Bonuses
  • We reserve the right to review transaction records and logs for any reason. If, upon such review, bonus abuse is suspected, we reserve the right to revoke the bonus entitlement of the player and any related winnings.
  • Betbits.com reserves the absolute right to modify, suspend, cancel, or withdraw any bonus or promotion (including the 200 Free Spins offer and any associated bonus balance or winnings) at any time, without prior notice, and without providing a reason to the user. This includes removing bonus funds or Free Spins from accounts deemed inactive or suspected of violating any terms.
  • Decisions made by Betbits.com regarding bonuses and promotions are final and not subject to appeal.
• Wagering Requirements (General)
  • Many bonuses carry wagering requirements that must be met before the bonus funds or associated winnings can be withdrawn.
  • These requirements, including the multiplier (e.g., 35x) and what it applies to (e.g., bonus amount, deposit + bonus, or winnings from spins), will be clearly stated in the terms of each specific bonus.
  • Different games may contribute differently (or not at all) towards fulfilling wagering requirements (e.g., slots 100%, table games 10%, live casino 5%). Contribution details will typically be found in the specific bonus terms or a general bonus policy page.
• Bonus Limitations
  • Bonuses may have associated restrictions, such as maximum bet amounts allowed while a bonus is active (e.g., €5/$5 per spin/round), maximum winnings caps from bonus funds, or restricted games.
  • These limitations will be clearly outlined in the individual bonus terms. Exceeding these limits may result in the forfeiture of the bonus and associated winnings.
• Bonus Cancellation
  • Users may have the option to cancel an active bonus via their account settings or by contacting support. If a bonus is cancelled, the bonus amount and any winnings generated from it will typically be forfeited.
  • Attempting to withdraw funds before meeting the stipulated wagering requirements may automatically result in the forfeiture of the bonus and any accumulated winnings.
• Game Restrictions
  • Certain games may be excluded from bonus play or may contribute differently towards wagering requirements.
  • Any such restrictions will be clearly stated in the specific bonus terms and conditions. Placing bets on restricted games while having an active bonus may lead to forfeiture of bonus and winnings.
• Bonus Combinations
  • Unless explicitly permitted in the offer terms, bonuses cannot typically be combined or used simultaneously with other promotional offers. Generally, only one bonus can be active at a time per player account.

12. Software, Technology, and Errors

• Use of Software: To use our Services, you may need to use software provided by us or third parties. We grant you a personal, non-exclusive, non-transferable right to use the software solely for accessing and using the Services in accordance with these Terms.
• Prohibited Actions: You are not permitted to copy, modify, reverse engineer, decompile, interfere with, or create derivative works from the software or Website. You must not attempt to bypass security systems.
• Intellectual Property: The software and Website content remain the exclusive property of Betbits or its licensors. Your use does not grant you any ownership rights.
• "As Is" Basis: The Website and Services are provided "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted, error-free operation or freedom from viruses.
• System Errors & Malfunctions: In the event of a system malfunction, software error, or obvious error (e.g., incorrect odds, payouts, game behaviour), Betbits reserves the right to void any affected bets, wagers, or transactions placed during the period of error. Stakes will typically be returned to the User Account. We are not liable for winnings that would have occurred absent the error. Users must report any suspected errors immediately. Attempting to exploit errors constitutes a breach of these Terms.
• Website Misuse: You must not misuse the Website by introducing viruses, trojans, worms, or other malicious material, nor attempt denial-of-service attacks. We are not liable for damage caused by such attacks.
• Changes: We reserve the right to modify, suspend, or discontinue any aspect of the Services or Website at any time.

13. Anti-Money Laundering (AML) and Compliance

• Commitment: Betbits is committed to preventing its Services from being used for money laundering, terrorist financing, or other illegal activities.
• Verification: We implement strict KYC procedures to verify user identity and monitor transactions.
• Reporting: We reserve the right to report suspicious transactions or activities to relevant authorities as required by law.
• Sanctions: Our Services are not available to individuals or entities located in or subject to sanctions imposed by major international bodies (e.g., UN, EU, US OFAC). By using our Services, you confirm you are not a sanctioned person or entity.
• Cooperation: We may suspend, block, or close accounts and withhold funds if required by law or requested by competent authorities.

14. Privacy and Data Protection

• We are committed to protecting your personal data. All personal information collected is processed in accordance with our Privacy Policy, which forms part of these Terms.
• By using our Services, you consent to the collection, processing, and storage of your data as described in the Privacy Policy.

15. Taxes

You are solely responsible for determining, reporting, and paying any and all taxes applicable to your winnings arising from the use of the Services, according to the laws of your jurisdiction.

16. Account Suspension and Closure

• Grounds for Suspension/Closure: We may suspend or close your Account at any time without prior notice if we reasonably believe you have breached these Terms, engaged in fraudulent or illegal activity, violated fair play rules, pose a risk to the business, or for any other reason at our discretion.
• Consequences: Upon account closure, any remaining balance may be withheld or forfeited, particularly if the closure relates to fraud, cheating, or breach of terms. Legitimate balances may be returned subject to necessary checks and procedures.
• User Closure Request: You may request to close your account at any time by contacting customer support.

17. Inactive Accounts

• An account is deemed inactive if there has been no login activity for a continuous period of twelve (12) months.
• We reserve the right to charge an administrative fee on inactive accounts with a positive balance. We will attempt to notify you before fees are applied.
• We reserve the right to close inactive accounts with zero balance.

18. Cards & Chargebacks

• If you request a chargeback, reversal, or denial of a deposit made via card or other methods, we reserve the right to suspend your account, take legal action to recover the funds, and report the incident to relevant authorities and credit agencies.
• You agree not to make unjustified chargebacks. Any costs incurred by us due to chargebacks may be recovered from your account balance or pursued legally.

19. Your Equipment and Connection

Betbits is not liable for any malfunction, loss, or damage arising from your equipment, internet connection, or telecommunications provider when accessing the Website or using the Services.

20. Third-Party Content

The Website may contain links or references to third-party websites or content. Betbits is not responsible for, and does not endorse, such third-party content. Your interaction with third-party sites is at your own risk.

21. Limitation of Liability

• Your use of the Services is entirely at your own risk. The Services are provided without any express or implied warranties.
• To the maximum extent permitted by law, Betbits (including its directors, employees, and affiliates) shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses resulting from:
  • Your access to or use of, or inability to access or use, the Services;
  • Any conduct or content of any third party on the Services;
  • Any content obtained from the Services;
  • Unauthorized access, use, or alteration of your transmissions or content;
  • System errors, malfunctions, or delays;
  • Any other matter relating to the Services.
• Our total liability to you under these Terms shall not exceed the amount of bets/wagers placed by you via your account in the twelve (12) months preceding the claim, or €500 (or currency equivalent), whichever is lower, unless otherwise mandated by applicable law.
• Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation.

22. Intellectual Property

• All content on the Website, including text, graphics, logos, images, software, and the arrangement thereof, is the property of Betbits or its licensors and is protected by copyright and other intellectual property laws.
• You are granted a limited license only for accessing and using the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any part of the Website or its content without our prior written permission.
• "Betbits" and associated logos are trademarks belonging to us. Use of these trademarks without permission is prohibited.

23. Governing Law & Dispute Resolution

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of Cyprus, without regard to its conflict of law provisions.
• Initial Complaint Handling: If you have a complaint or dispute, please contact our customer support team first at [email protected] or [email protected]. We aim to resolve complaints internally within a reasonable timeframe.
• Dispute Escalation: If a dispute cannot be resolved satisfactorily through our internal procedure, you may have the right to refer the dispute to an alternative dispute resolution (ADR) body or the relevant regulatory authority under our gaming license. Details will be provided upon request or conclusion of the internal process.
• Jurisdiction: You agree that any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the courts of Cyprus, unless applicable law in your jurisdiction mandates otherwise for consumer disputes.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

25. Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Betbits regarding the use of the Services and supersede all prior agreements or communications.

Contact Us

If you have any questions about these Terms, please contact us at: [email protected]